Return Policy
If something is wrong with your order, contact Timimi and we will help you review the issue.
Faulty or incorrect items
Timimi accepts a return and refund when you have received a faulty item or the wrong product.
Please keep the product unused
A returned product must be unused, in the same condition in which you received it, and returned with its original packaging and original tags.
Contact us before returning an item
Tell us what happened
Contact Timimi and explain whether the item is faulty or whether you received the wrong product.
Keep the item and packaging together
Please do not use the product while the return is being reviewed, and keep the original packaging and tags.
We will review the returned product
Timimi will examine the returned item and confirm the appropriate next step once the return has been reviewed.
Need to report a problem with an order?
Contact us with your order number and a short description of the issue so we can assist you.
Contact Timimi